Privacy Policy

1. Information we collect

We may collect information that you choose to provide through our contact, quotation, or fire-risk-assessment forms, including your name, contact details, company, site information, property details, and the content of your enquiry.

Our hosting and security providers may also process limited technical information such as your IP address, browser type, device information, referring page, and request logs. The website uses essential browser storage to remember cookie consent and your day or night display preference.

2. How we use personal information

• To respond to enquiries and prepare requested quotations or assessments.
• To communicate about projects, services, maintenance, and support.
• To operate, secure, troubleshoot, and improve the website.
• To maintain business, safety, compliance, and financial records where required.
• To meet legal obligations and establish or defend legal claims.

3. Sharing and service providers

We may share information with trusted service providers that support website hosting, email, document management, professional advice, and project delivery. They may only process information for the relevant service and subject to appropriate confidentiality and security controls. We may also disclose information when required by law or a competent authority.

We do not provide personal information to third parties for their own unrelated marketing.

4. Retention and security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, applicable contractual requirements, and legal or regulatory record-keeping obligations. We use reasonable organisational and technical safeguards, but no online service can guarantee absolute security.

5. Your choices and rights

Subject to applicable law, you may ask whether we hold your personal information, request access or correction, object to certain processing, withdraw consent where consent is the basis for processing, or request deletion where retention is no longer required. See our POPIA notice for more detail.

6. Cookies and browser storage

The website uses essential cookies or similar storage for secure functionality and preference handling. The cookie-consent choice and day or night mode preference are stored in your browser. Clearing your browser storage will reset those choices. If non-essential analytics or advertising technologies are introduced, this notice will be updated and appropriate choices will be provided.

7. External links and policy updates

Links to third-party websites are governed by those parties' privacy practices. We may update this policy when our services, technology, or legal duties change. The latest version will always appear on this page with its revision date.

8. Contact us

For privacy questions or requests, email info@firebrandsa.co.za, call Johannesburg on +27 11 472 4664 or Cape Town on +27 21 200 8720, or write to Fire Brand Group at 495 Ontdekkers Road, Florida Hills, Roodepoort, 1716.